Contact Us

At New York Soccer Shop, we are committed to making your shopping experience simple and enjoyable. Whether you have a question about a product, need help with an order, or encounter a technical issue, our customer support team is ready to assist you.

Contact Customer Support

You can send us an email at any time:

Email: support@newyorksoccer.net

Our support team reviews and responds to messages Monday through Friday. Messages received outside our regular support days will be answered as soon as possible on the next available business day.

Information to Include

To help us understand your request and respond more efficiently, please include the relevant information below.

• Order inquiries: Include your order number and the email address used to place the order.
• Product questions: Include the product name, size, or a link to the product you are asking about.
• Shipping questions: Include your order number and delivery destination.
• Technical issues: Describe what happened and, if possible, include a screenshot of the issue.
• Returns or refunds: Include your order number, the affected product, and the reason for your request.

Before Sending Your Message

Please check that your email address and order information are correct. Sending multiple messages about the same request may make it more difficult for us to respond efficiently.

For your security, please do not send passwords, complete card numbers, card security codes, or other sensitive payment information by email.

We’re Here to Help

Your satisfaction matters to us. We will carefully review your request and do our best to provide clear and helpful support.