Store: New York Soccer Shop
Email: support@newyorksoccer.net
SMS Only: (202) 930-1323
Address: 39th Avenue, Flushing, NY 11354, USA
Effective date: March 2, 2024
Last updated: April 14, 2026
At New York Soccer Shop, we want you to feel confident when placing an order. This policy explains the eligibility requirements and procedures for returns, refunds, damaged items, and order cancellations for purchases made through newyorksoccer.net.
Eligible items may be returned within 30 days of delivery. To qualify for a return, an item must:
We reserve the right to reject a return that does not meet these conditions.
Products personalized with a player name, number, custom name, custom number, badge, patch, or other made-to-order feature are generally not eligible for return or refund.
This exclusion does not apply if the personalized product arrives damaged, defective, or materially different from what you ordered.
Before sending an item back, email support@newyorksoccer.net with the following information:
If your return is approved, our customer support team will provide return instructions and the correct return address. Please do not send a product to the business address or any other address without receiving return instructions first.
Items returned without prior authorization may be delayed, refused, or returned to the sender.
Customers are responsible for return shipping costs when returning an eligible item because of preference, fit, size, color, or another reason that is not the result of our error.
If an item arrives damaged, defective, or incorrect, we will provide an appropriate return solution after reviewing the claim. Depending on the circumstances, this may include return instructions, reimbursement of reasonable return shipping costs, a replacement, or a refund.
When arranging your own return shipment, we recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for return packages lost or damaged before they reach the designated return location.
Once the returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.
If you have not received an approved refund after allowing sufficient processing time, please contact your bank or payment provider before contacting our support team.
We do not currently offer direct exchanges. If you need a different size, color, or product, return the eligible original item for a refund and place a new order through our website.
Products are subject to availability, and placing a new order does not guarantee that a returned product or variation will remain in stock.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@newyorksoccer.net.
Please include:
We will review the claim and provide an appropriate resolution. Depending on the circumstances, this may include a replacement or a refund.
Please do not discard the item, packaging, or shipping label until your claim has been resolved.
If tracking has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, contact us so we can review the shipment with the carrier.
If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund. Packages recorded as delivered may require additional investigation with the carrier.
If you need to cancel an order, contact support@newyorksoccer.net as soon as possible and include your order number.
We process orders quickly and cannot guarantee that a cancellation request can be completed. Once processing, personalization, fulfillment, or shipping has started, the order may no longer be changed or canceled.
If you have questions about a return, refund, or order, contact us:
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