Store: New York Soccer Shop
Email: support@newyorksoccer.net
SMS Only: (202) 930-1323
Address: 39th Avenue, Flushing, NY 11354, USA
Last updated: August 28, 2024
This Shipping Policy explains the processing times, available shipping methods, estimated delivery times, and procedures for resolving delivery issues for orders placed with New York Soccer Shop.
We currently ship to eligible addresses in the United States and Canada.
Shipping availability may depend on the destination, products ordered, carrier restrictions, and other logistical requirements. The shipping options available for your order will be displayed during checkout.
Orders generally require 2–4 business days to be prepared before shipment. Processing time is separate from the estimated delivery time.
Orders are not normally processed on weekends or public holidays. Processing may take longer during holidays, sales events, periods of high demand, address verification, or when an order includes a personalized product.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Including processing, most standard-shipping orders are estimated to arrive within approximately 15–25 business days after the order is placed.
Including processing, most express-shipping orders are estimated to arrive within approximately 15–25 business days after the order is placed.
Express shipping may not be available for every product or destination. Selecting express shipping reduces the estimated transit time but does not shorten product preparation or customization time.
All processing and delivery times are estimates rather than guaranteed delivery dates.
Delivery may be delayed by circumstances including:
When tracking is available, your shipping confirmation email will include a tracking number or tracking link.
Tracking information may require several business days to update after shipment. A temporary lack of tracking updates does not necessarily mean the package has been lost.
Customers are responsible for entering a complete and accurate shipping address during checkout. Please review the recipient’s name, street address, apartment or unit number, city, state or province, postal code, and telephone number before submitting your order.
If you notice an address error, contact us immediately. We will try to update the address, but changes cannot be guaranteed once processing or shipping has started.
Additional shipping costs resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility where permitted by law.
Cross-border shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless these charges are expressly included during checkout, they are the customer’s responsibility. New York Soccer Shop does not control customs decisions or the time required for customs clearance.
If your order has not arrived within the estimated delivery period, please:
If the package still cannot be located, email support@newyorksoccer.net and include your order number.
Please report a missing or significantly delayed package within 45 days of the order date so that we can investigate the shipment with the carrier or logistics provider.
If tracking shows that a package was delivered but you cannot locate it, check the surrounding delivery area and contact the carrier before contacting us.
We may need to complete a carrier investigation before determining whether a replacement or refund is available. A delivery scan alone does not automatically determine the outcome of a claim.
If a shipment is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.
If a package or product arrives damaged, contact us as soon as possible and provide:
Please retain the product, packaging, and shipping label until the claim has been reviewed.
Packages refused by the recipient or left unclaimed may be returned to the sender. Any refund will be assessed after the returned package is received and inspected.
Original shipping charges, return shipping expenses, customs charges, or carrier fees may be deducted from the refund where permitted by law, unless the refusal resulted from our error.
If you have questions about shipping, tracking, or delivery, please contact us:
Include your order number when contacting us so that we can locate your order and assist you more efficiently.
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